Navy FCU Credit Card Complaint

Transaction issue

Navy FCU Credit card department,

Transaction issue Massachusetts

Charged - by - - - company to my Navy Federal Credit card for a transaction that was already paid for by my insurance company. I have opened disputes with Navy Federal and have to hear back/have the disputes resolved after providing documentation proving that these charges have been paid by an insurance company already. Navy Federal is not processing the disputes in a timely manner.

Navy FCU customer in Massachusetts
Jul 06, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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