Bank of America Bank Account Or Service Complaint

Cashing a check without an account Deposits and withdrawals

Bank of America Bank account or service department,

Cashing a check without an account Deposits and withdrawals Massachusetts

I tried to cash a check written to me by my husband from his Bank of America checking account. The account had enough money to cover the check to me and the funds were available at the time I tried to cash the check. I asked for the money to be in the form of a cashiers check. BOA refused to cash the check because I do not have a BOA account ; they would not put it in the form of a cashiers check because I do not have an account. The check was for $27000.00. They also claimed they did n't have the funds on hand to complete the transaction. This is a very busy branch located at - - - in - MA. I had the check, I had identification and my husband who was traveling for business went to a BOA branch in the state he was in to have their manager call the - manager. They still would not honor the check. After - minutes I left to go back to work and I was out of patience anyway. My husband continued to discuss the matter with the manager of the out of state office and finally the - manager said they would give me a cashiers check if I came back. I could not leave work again to make it back before they closed and I had no desire to deal with them again anyway.

Bank of America customer in Massachusetts
Jul 01, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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