Apple Financial Holdings, Inc Bank Account Or Service Complaint

Apple Financial Holdings, Inc Bank account or service department,

Checking account Deposits and withdrawals New York

I made a mobile deposit on - - to my - bank account from my Apple Bank check -. I have been to - and they took the credit away from me because the check was never paid by Apple Bank. - claims that - bank has the original check and was cashed at an - bank on - -, 2015. However, I do not own an account with - nor do I know anyone who has -. Someone stole this apple bank check from me. According to -, Apple bank needs to file a forgery claim affidavit with - in order to get my $500.00 back from - because - does not have that check. On - -, Apple bank withdrew $500.00 from my checking account to pay - for the mobile deposit I made. On - -, 2015 Apple Bank withdrew an additional $500.00 from my account to pay -. However, two days later Apple Bank returned the additional $500.00 withdrawal to - due to a fraud claim. Then on - -, - withdrew $500.00 from the deposit I made on - - claiming that - has the original check. So what happened to my deposit on -


local Apple Branch they have not done anything for me. They refuse to even speak to me at the - - Apple Bank -. The manager at the - - Apple Bank, told me to file a police report, and also to write a letter explaining the situation. When I went with all the documents she required from me she refused to even look at it. Her name is - -. She is the Manager at the - location. If this is who Apple Bank has in charge of that location. As soon as this is resolved I will be closing my accounts with Apple Bank. A bank where I have had my accounts for close to 20 years. She has not been professional at all. She tries to avoid at all costs and all she ends up doing is referring me back to - or to -, knowing I do not have an account with -! All I want is help from Apple Bank. they should reach out to - and retrieve that stolen check from me. This is my hard earned money being stolen from me, and the fact that my own bank wo n't even fight for their own check is sad. If this is how customer service is handled in Apple Bank, I will close my account.