Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money California

I hold an account in -. I have been using - - for mail communication for many years. - day I got a letter from citibank saying, I need to update my address to the physical address. So I called up citibank and updated the address. I have been using direct debit for some services and I have given some checks for rental, etc. Later I came to know my checks have bounced as my account was frozen. I visited the bank and came to know that account freeze was due to address change or something. I talked with the personal banker and he apologized for the inconvenience caused to me as it was a mistake from citibank side. He gave me a letter stating that, the account freeze was due to citibank 's problem, not mine. But still I had to pay the late payment fees/penalty to rental, aum etc. I had to talk to the branch manager to inform this. I tried to get an appointment by visiting the bank as well. But the employees over there said, he is in meeting and they will contact me once he is available. I waited and nobody called confirming the


for an appointment. He did n't respond to my mails as well. - day I went to the bank with my friend to talk to the manager ( - - ). Finally he showed up. He was staring at the computer for - minutes and then he said, there was no record of me calling the bank for the address change. And he ca n't help with whatever loss has happened to me. The irony is my address was updated from - - to my physical address. How can it happen without me requesting for it. He transferred my complaint to - branch, which has nothing to do with my issue. Till now there is no update on my issue. The service they provide is horrible. This problem is from - 2015 onwards and still no solution. They are acting irresponsible. The money might be small. Still no one should get treated like this.