U.S. Bancorp Prepaid Card Complaint

General purpose card Unauthorized transactions/trans. issues

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues California

Issue with Card Numbers : -I purchased a US Bank Visa Variable Gift cards for $500.00 at - ( - - - - , - - , CA ) on -/-/2015 and -/-/2015. The $500.00 gift card I purchased on -/-/2015 which was fraudulently used for $490.00 at a - - in - - on -/-/2015. My funds are held for over - months now. I tried to use the one I purchased on -/-/2015 on same day due to my previous card being drained by fraudsters before I used it, but it was declined saying that it was not activated. I faxed in required information for activating it. Later, when I tried to use the gift card at a - in - -, CA on -/-/2015, the purchase was declined. When I checked online I found that it was fraudulently used for a purchase of $490.00 at - in -, CA on -/-/2015 while I still have the possession of my gift card. I did not even know it was activated and the funds were drained. I faxed all the necessary documents to US Bank. It seems like something is really wrong with these prepaid gift cards that makes it so easy for fraudulent transaction while we still have possession of the card. I would suggest everyone not to buy these US Bank Gift cards to avoid this hassle and being out of your funds for several months.

U.S. Bancorp customer in California
Jun 24, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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