RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Other mortgage Credit decision / Underwriting Florida

Citizens Bank held a Boat mortgage for about 13 years on a 15 year loan. The loan was paid off early, but they ( Citizens Bank ) lost the boat title. Now they want me to have run around after it. Which I did. I asked the banks customers department for my time and expenses. The flatly said no, that the Title was my problem. The bank, Citizens Bank, told me the lost my title, and it is my responsibly to go and get it and to pay for it as well. They issued a Release of Lien, Instead. My account # is xxxxxxxxxxx, and their phone # is -. I was never late in 13 years of a 15 year loan, and they had my boat Title as Collateral all of this time. I have since drove around and received my title after sitting in a D. of M. V. office for nearly 2 hours, and paid the $36.00 for a replacement title. I have since the bank to reimburse me $150.00 for my time and travel, and $36.00, for the replaced Title. I think that the $180.00, is extremely fair, however this amount will go up as I spend more time on this issue. My - regression is ; - -, I need help, as I am on - and ca n't go running abound, especially for their mistake. My name is - xxxx, xxxxxxxxx xxxx xxxxxxx xxxxxxxxxxxI have the Release of Lien if needed ( a copy, ) as I now have gotten the Title myself. The bank in question ; - - - -. - -, RI -Thank You, - - ; Citizens Bank.-