Review and analysis of over 42 complaints against RBS Citizens
RBS Citizens consumers have reported over 42 official complaints related to Credit decision / Underwriting. Out of the 42 consumer complaints against RBS Citizens, 33% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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RBS Citizens Mortgage credit decision / underwriting December 4, 2015 - Received pre approval on -/-/-. Started full application on -/-/-. I was charged $470.00 for an appraisal on -/-/-. As of this evening -/-/- the appraisal has not been completed. Citizens bank is claiming that this is due to Dodd Frank and CFPB regulations. I believe this is very misleading and they are trying to blame government regulations on problems with their processes. At this point in the process because of the delays, I do not have the luxury of trying to find another financial institution. I find this unfair and deceptive with the tactics they are using. When I a... |
RBS Citizens Mortgage credit decision / underwriting December 1, 2015 - I am the - - for the - of - -. A resident, - -, came to see me regarding an issue he is having refinancing a home equity line he opened last year with Charter One/Citizens Bank. At the time of opening the line, the property - - owns at - - - in - - had no mortgage. - - obtained a home equity line for $75000.00 based upon Citizens ' appraisal of his home which came in at $94000.00. This year, - - attempted to refinance this adjustable rate loan into a fixed rate mortgage, but was denied by - based on their appraised value of $44000.0... |
RBS Citizens Mortgage credit decision / underwriting September 25, 2015 - Been waiting for Citizens bank of -, RI to release a - mortgage - since - 2015. Trying to get a line of credit. This is a old mortgage and I have refinance since this loan. Do n't understand how long is a reasonable time to wait. ... |
RBS Citizens Mortgage credit decision / underwriting September 21, 2015 - My first issue concerns the length of time it is taking to settle this refinance. On -/-/-, I filed an loan application with Citizens Bank for re-financing my home. It 's now -/-/-, and I still do n't have a closing date. They tell me this is because of delays from Underwriting. Second issue : They are now insisting that I remove security bars from all '' the basement windows in my home because they say these security bars pose a safety issue '' rather than just removing the bars from - window per room in the basement, thus addressing any safety concerns for a quick exit. Beside... |
RBS Citizens Mortgage credit decision / underwriting June 24, 2015 - Citizens Bank held a Boat mortgage for about 13 years on a 15 year loan. The loan was paid off early, but they ( Citizens Bank ) lost the boat title. Now they want me to have run around after it. Which I did. I asked the banks customers department for my time and expenses. The flatly said no, that the Title was my problem. The bank, Citizens Bank, told me the lost my title, and it is my responsibly to go and get it and to pay for it as well. They issued a Release of Lien, Instead. My account # is xxxxxxxxxxx, and their phone # is -. I was never late in 13 years of a 15 year loan, and they... |