Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

VA mortgage Loan modification,collection,foreclosure North Carolina

I am filing a complaint against Wells Fargo Home Mortgage. When I was - laid off in -/-/2013, I informed then of what was occurring. I applied for what I was told were loan modifications -. At the time, I was making attempts to still maintain my mortgage and household with unemployment and substitute - pay. Unfortunately, I was not able to do so and was not able to maintain the loan modifications. I went through several loan preservation officers and even at - point had to resend all my paperwork, as a result of the same person no longer being as Wells Fargo. I was not approved for another of what I thought was a loan modification and attempted to get assistance through a local foreclosure assistance agency in - North Carolina. Upon not getting approved for that, I returned back to Wells Fargo for assistance and again, the representatives that I was working with changed while I was within the process. I then began working with - I received no calls from Wells Fargo. I reached out to them at the end of -/-/- of this year, when I received a letter stating that my house was being


with her that I was working with an agency. I was not informed by the agency or Wells Fargo that I was to take the letter to my local Clerk of Court. The only information that I received from Wells Fargo was that I was to send them the letter and to follow up with them regarding what would happen next. I made attempts to follow up with them prior to the -/-/-, yet they were closed and there was no one that could assist me. When I finally spoke to someone after the -/-/- and asked to speak to a supervisor, the supervisor on call would not speak to me and in turn shared with the representative that I was speaking with, that I should had called back sooner and despite what the other representative had told me, that I still needed proof of funds because working with a foreclosure agency was not guaranteed approval and that had I followed up, I would had known that the letter was not approved and that the house was indeed sold at auction on the third. I attempted to make a complaint with them then, but instead they transferred me to someone in Senior Management to see if I could get a reversal of the foreclosure and attempt a loan modification. Despite those efforts, it was denied, as the representative - shared that my account was researched and Wells Fargo was not at fault.