M&T Bank Consumer loan department,
Vehicle loan Shopping for a loan or lease New Jersey
I purchased a -/-/- Acura TL on -/-/- at - -, NJ. The dealership stated that the bank charged me $1500.00 in acquisition fees to get approved. The vehicle had some problems but I never drove the vehicle off the lot. The dealership made - attempts to repair the vehicle and I told them I just wanted to cancel the deal. The owner of the dealership told me if I called the bank he was going to keep my money & the car. I called the bank on -/-/- to cancel the deal of a vehicle I never took possession of and they told me that they could n't do anything on their end because the loan was n't in the system. The representative told me that I needed to call back in a couple of days. On -/-/-, the dealership called me and told me the bank had sent the funds to them and they refused to cancel the deal. I called the bank to confirm this information and they told me I needed to seek legal counsel. If the dealership mislead me the fraudelent bank fees, car history, and bogus destination fees. I wonder what measures they went to get me approve and it needs to be investigated. I informed M & T Bank of fraudulent deal that I wanted to cancel and they would not assist me. I was scammed out of $2500.00.
M&T Bank customer in New Jersey
Jun 22, 2015
* Source: CFPB Complaint Database
M&T Bank response to complaint:
Closed with explanation
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