M&T Bank Mortgage Complaint

M&T Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

Last year I refinanced my mortgage with the bank that was servicing it M & T Bank. M & T Bank had bought the servicing from -. I was very careful to make sure the new account number got on the Bill Pay I use from my - - checking account. M & T claimed they did n't receive the very first payment after I refinanced. After many calls and submission of payment information I ended up in a - way call with - - and M & T before M & T went back and found the problem. I was told the payment somehow got posted to an internal M & T checking account instead of my mortgage, which is why they could n't find it since they were only looking at the mortgage accounts. This has happened - times in a row now. The way I have fixed it the last - times was to call the lady at M & T who solved the problem the - time. They are after me again for a payment I have already made calling me on a Saturday at -. My fear is if I lose my contact at M & T ( the lady who cleared it up the first time ) I will have to deal with incompetent people who have no clue. It 's in my account record what has happened in the past. Does n't it seem logical that they, number 1 fix the problem so it ca n't happen again and 2 if it does happen again, check to see if the error just might be on their end?