PayPal Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

PayPal Money transfers department,

Domestic (US) money transfer Fraud or scam California

PayPal - trying to collect a debt of $210.00 on an account that is not mine and opened in the year 2000 when I was a minor and I was not able to open an account. My current PayPal account under the address -- has been suspended due to PayPal stating that they found another account ( -- - that they feel is linked to mine and they need to collect a debt of $210.00. I contacted PayPal and was told the account was opened in the year 2000 and the home address they said the account was opened under does not match any address that I have ever used. I made the customer service rep aware that in the year 2000 I was still a minor and had no way of opening the account in question. Also my social security card was stolen around that time and I had multiple accounts opened in my name by someone that was NOT me. This service rep told me to call back next week after an investigation was to be done and upon calling back the following week I was told the debt was determined to be mine but with no explanation or proof. I asked would I be sent a copy of the investigation report and was told no. I asked what could I send in to prove the debt was not mine and I was told, prove you were a victim of identity theft. '' When I asked what type of documents I needed to send in I was met with the same answer but no specifics on what documents were needed to prove that the debt in question was not mine. I would just like this issue resolved with proper documentation if they truly investigated the account. Account ID : - - -

PayPal customer in California
Jun 17, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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