The Huntington National Bank Bank Account Or Service Complaint

The Huntington National Bank Bank account or service department,

Checking account Deposits and withdrawals Pennsylvania

Fax -Office of the Comptroller of Currency-*NOTE : All supporting documents are available at --Huntington Bank has charge me $700.00 in fees associated with a faulty mobile deposit feature in their mobile banking app since - and refuses to admit it 's their fault. I attempted to make mobile deposits with the Huntington Banking app via the iPhone. Apple had just released the new iOS8 and the app was n't working properly. The bank cutoff for deposits is midnight. I attempted to make the deposit repeatedly from - on on - and it finally accepted my deposit at - on -/-/14. I contacted the bank 's - number but they said that only my branch manager could help. I reached out to the - branch manager, - -, on repeated occasions but never recieved a phone call in return. I spoke with - and -. I made the following calls to - to resolve the issue beginning the day I received the initial fees. - branch phone numbers below are - & -. -/-/14 - to - - to - - to - - to - - to - - to - - to - - to - only replied


was gone until -. I asked her to freeze the account so that no more fees would accrue. I checked on - to find out that my account was not frozen and was continuing to receive overdraft fees. To which, - responded, Huntington Bank does not have the capability of freezing accounts at this time. '' Seriously, a bank has no authority to freeze an account? Since she was out of the office, I had to go to corporate. After weeks of being shuffled around, I finally spoke with someone at their corporate office and after he checked into it, left me a voicemail stating, we have had no issues with the mobile banking platform for the entire year of 2014. '' Again, really? I have screenshots that prove otherwise AND, their own updates state that the updates include bug fixes. Now, for some reason, Huntington bank stopped hitting my account with Extended Overdraft Fees. '' The last fee being on -/-/14. How were they able to do that if the bank can not freeze fees? Because, it is clear they were having major issues with their mobile app conforming to Apple 's iOS 8 update, I simply want the initial Overdraft Fees '' and Extended Overdraft Fees '' refunded. ( Also, if an account is negative for so long, why would you even let a charge go through if NOT to just charge another fee? Again, I had asked you to freeze the account so that no automated payments would go through. ) - - - - - - - - - - - - - - $ - - - - - - - - - - FEES $700.00