U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues California

I bought a Visa gift card from - for $150.00 for my friend for - on -/-/-. She went to use it on -/-/- and was told it would n't go thru. I called the customer service line on my - receipt for the card and - there gave me the Visa prepaid customer service number. There I spoke to - who told me that someone had tried to use it before it was even activated at the register. She said I needed to fax a copy of the front and back of card, packaging and receipt to a number for Lost/Stolen Replacement Card Request - which luckily I had it all and I did. I was supposed to receive an affidavit to fill out and send back within - days. I called by -/-/- to the fraud number - - had given me to follow-up with and I was on hold for a long time and it finally came on and said to leave a message and they would return the call within - business hours. I did, but no one called me back. By -/-/- I called the customer service line again and was told it was mailed.


again. No one answered again, so I just waited. On -/-/-, I called the customer service line to get status, and it now said it would close on -. Again I tried the fraud line ( - ) and could not get anyone on the phone. On this date, I just finally wrote a check for my friend for $150.00 since she had been waiting this whole time for my gift. On -/-/- I called back to the customer service line see if anything had been resolved. - told me it now says pending dispute resolution on -/-/- I asked for a supervisor but they told me that I had to talk to the fraud line - the - # that no - answers. I called again, nothing. It is now -/-/- and still nothing - 6 months later and I am still waiting for a replacement card for the $150.00. I called the fraud line again and waited and waited today. Nothing, so I went ahead and left a message as well as typed a fax to fax to them but that still has not went thru. I as so frustrated and just want my $150.00 back. Please help. I 'm not sure what I can do at this point but wait and I ca n't believe a company like - can do this. I will not buy a - gift card again after this experience.