Westlake Services, LLC Payday Loan Complaint

Charged fees or interest I didn't expect

Westlake Services, LLC Payday loan department,

Charged fees or interest I didn't expect California

I took out a short-term payday loan for -. I committed myself to paying the loan off in a month or two. I called Wilshire Consumer Credit to find out what amount I owed in order to pay-off the loan in full. The representative told me, based on your recent payments, you only owe -. '' I sent the company a payment for the full amount thinking that I had satisfied my debt. Several months went by and Wilshire continued to send me monthly statements. On these statements where the section amount due '' appeared, the amount was -. After three months of getting the same statements, I received a statement that said I owed -. Irate, I called the company to get answers. the customer service representative said that I was given the wrong amount to settle the debt. I was given the wrong amount by -! I learned that over the few months I thought my account was paid in full, they were charging me a monthly interest rate of 170.99 %. Now they say I owe -! But the bill says I only owe the -. I refused to pay anything outside of this amount. Wilshire Consumer Credit said they would settle for -. I find this treatment and billing unacceptable. It is so disrespectful to consumers like me that I am reviewing my account with a lawyer to fight this company in court. Predatory lending at its WORST!

Westlake Services, LLC customer in California
Jun 15, 2015

* Source: CFPB Complaint Database

Westlake Services, LLC response to complaint:
Closed with explanation

Consumer disputes how Westlake Services, LLC handled their complaint

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