Comerica Bank Account Or Service Complaint

Comerica Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

As a - employee on -, the - of - - issues my benefits on a debit card issued through Comerica Bank. My card expiration date was -. I had called Comerica back in - 2015 to see when my new card would be issued. I got a recording that said my card would be expiring soon and that my new card would arrive soon and that if I did not receive it, to notify them. When I had not received it by - -, I called Comerica on - - and the rep told me that the new card had been mailed out on - -, 2015. I told her that I had not received it and she informed me that it needed to be cancelled in case it was lost or stolen. I told her that I needed a valid card to make grocery purchases, etc. She told me that I could have a new card expedited to me in 2 days for a fee of $13.00 and that my new card would arrive by - on Wednesday, - -. When I did not receive it on - - as promised, I called Comerica back and asked to speak to a supervisor. I informed her that I had paid $13.00 to have my new card delivered to me by the - and that our - driver always comes around -. She said to be patient because - works - and that it would arrive ( It never did ). She also informed me at that time that my original card was valid through - even though it states on the front that it expires on -. I asked her why I was not given that information on - - when I called so that I would not have to spend $13.00 to have a card expidited to me. She had no answer. My new card did arrive a day late on - -.