CNG Financial Corporation Consumer Loan Complaint

CNG Financial Corporation Consumer loan department,

Installment loan Managing the loan or lease Missouri

Check n ' Go online continued to debit my account - pay periods in a row after my loan was paid off totaling $630.00. I have been contacting customer service for the past month ( - times in total ) inquiring about my money. The representatives continually tell me that the check was mailed out to me on the - of - and it should take - business days. As it currently stands - - - 2015 -, it has been a month since this apparent check has been sent out. I have confirmed my address multiple times with the representatives and the only answer I receive is I do n't know where the check is. '' Additionally, they claim to have put in expedited requested to the accounts payable department, but do n't get a response. If I take a loan out I can get my money in - hours, but when it comes to money that is owed to me it takes over a month. This is very poor business practice. I have requested multiple times to have someone contact me and please provide an explanation as to the status of my refund, but still nothing. Since they - took additional funds out of my account it has been nearly - months and they have yet to refund a - dollar or make any effort to even though they admit to owing me the money.