Union Bank Bank Account Or Service Complaint

Union Bank Bank account or service department,

Checking account Using a debit or ATM card California

-/-/- my purse was stolen in the -, they stole my wallet ( debit cards, credit cards, check book, medical cards, - sets of car keys, cash, etc ). I had to close all of my accounts transfer money, deactivate cards, the whole - yards. My main financial institution is Union Bank of CA, I have been banking with them since -/-/-. I can honestly say in addition to my purse getting stolen Union Bank added to my stress with their lack of customer service and concern for me as a customer, and not to mention me still not getting the money that was stolen from my account. I went into the bank sunday afternoon on - - - located in -, CA to open a new account. Prior to my funds being stolen I had - in my checking account and - in my savings. I had - fraudulent charges totaling - which left my checking account at a balance on - and my savings at a balance of -. Because of the fraud I transferred the - to my savings leaving me with a balance of - ( checking and savings total ) and some change. I opened


you the - was already stolen so all of this money still is n't accounted for and I 'm still short $100.00 from bills. After I left the teller I look at my bank account -/-/- and see a balance of - in my checking including a credit from - and a deduction from - - and an overdraft of - in my savings and - in my new checking account. So the next step I took was going back up to the bank, I talked with the manager - and he himself was also confused because of what transpired on my account. - proceeded to make sense of my account and turned my savings from a negative to a positive, with the - balance that was available to me at the time. From him doing this that left me with - ( savings ) and - in my checking account because a check was deducted for -. After doing all of this it left my fraud checking account at a - balance because the payments that were pending from fraud had n't posted to my account yet. Fast forward to Thursday I submitted all proper paper work to Union Bank because my claim was over - and - advised me that I would be in contact with the Claims dept. I called and talked with the Claims department and they advised me that I would receive a provisional credit to cover the amount that was overdraft from the fraud charges. Mind you I as a customer am also still at a loss of the - myself, I still have yet to touch the money and no balances have yet credited my new account in the money that was lost to me as a customer. All the claims department did was give union bank money back to their own account to wash out my fraud checking and leave it at a - balance! It is now - -, I 've called the claims department, talked to reps with regular customer service, I 've talked with the supervisor at - bank, and even talked to the rep who opened my account and I have gotten pushed to another department or I 've gotten told I was wrong with out anyone fully putting themselves in my shoes to listen to what I feel is wrong with my account. I have been a customer since -/-/- and I am highly dissapointed with Union Bank as a consumer and with the poor customer service they offer their customers. I have been talked over - to many times and I am fed up with no one fully listening to what I have to say before they jump to a conclusion based off of what they see off of a computer screen, and after I get my accounts settled I will no longer be a customer with Union Bank!