Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure North Carolina

Nationstar Mortgage purchased my loan from - - and ever since the loan was taken over by them I have received numerous statements showing different amounts owed. My husband passed away -/-/- and my - was reduced by more than -. I am on a fixed income and this has made it difficult to maintain all of my expenses because of the funeral expenses and I am now running - payment behind on my mortgage with Nationstar. I applied for a loan modification to help bring my loan current in -/-/-. I was denied in - on the basis of not showing enough income to support a modification. When we contacted Nationstar to review the reason for denial and they stated that the underwriter based the decision on my net Social Security ( after medicare is deducted ) instead of on my gross income. When asked why I was reviewed based on net instead of gross, they stated that they review each loan differently and I could not be reviewed based on my gross income. We requested other workout options and they stated that I would have to wait - months to reapply.