Encore Capital Group Credit card department,
Customer service / Customer relations Texas
I called last week to discuss account -. I asked for - - but he was not, as I was dealing with him over account. I was currently, speaking with a - - and I asked for clarification on information on account above for payment, as your system was down. He proceeded with stating that I was in a law suit with them that has been filed. I was confused and I asked for clarification I was not aware and for what over above account. He continued to state that this is for a account I believe he mentioned - and that I had to pay over $8000.00. I told him I was not ware and for what this money is for. He continued to state that yes I did, and I had asked for dispute. I stressed to him that no, I did not and I only called about - and nothing else. I told him I did not have any information or was mailed anything. He started to be pushy to force me to pay for something I was not aware of. I told him what the large amount of money was for ( details ) and he did not want to answer and stated MCM only files lawsuits we do n't have any other information ''. I repeated what he had just told me and he hesitated with any other information. He only stated I am in a lawsuit and I would get into in the mail in 2 days. Two days have passed and I have not received anything about his threat. I did not appreciate the bullying and threating behavior by this employee.
Encore Capital Group customer in Texas
Jun 08, 2015
* Source: CFPB Complaint Database
Encore Capital Group response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.encorecapital.com/ |
Phone | (877) 445-4581 |
[email protected] | |
Address | P.O. Box 939069 San Diego CA 92193 |
Encore Capital Group | |
Encore Capital Group |
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