U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Georgia

HelloI bought Visa Gift card ( Prepaid ) card for - $ at - store in -, GA. It was issued by US Bank. I bought it around - - 2015. Around - -, I tried to use and - said, I had only - $ left on the card. When I checked online, I could see that someone had removed money from the card using - -. I immediately contacted them at - and they closed my card. It was around - - 2015. They sent me form to fill out which said, I need to file police complain and get it notorized by bank. i did all that and faxed them form around - - 2015. Till today, I have not heard back from them. I have been calling them and they are saying that they are still investigating it. My - $ are stuck right now for a month and I am not getting any good answer. Can you help? Thanks.