First National Bank of Omaha Credit Card Complaint

Billing disputes

First National Bank of Omaha Credit card department,

Billing disputes North Carolina

- -Card # : - -Hello, My name is - - and I am writing as a very disgruntled card holder of your bank. On or about - -. 2015, I submitted through my Online Bill payment system, a payment in the amount f : $67.00. This check was apparently sent to your bank and received, and cashed on - -, 2015. But the funds never made their way to my Credit Card account as a payment received. I am not satisfied with this action, because your bank played a role in proactively making sure my payment was late and never posted. I had to send in additional funds to cover the minimum balance due at that time. As a customer with ALL - Credit Cards that your bank offers, this really makes me think in a negative light about the actions and day to day activities at your bank. Not only could you look up my name and address on the front of the check - it even lists my credit card account number. Yet, the money still has not been posted to my - - account. The actions of your company has caused such a strain between me


ill and I have the proof of such a payment. I 'm not sure who you have working for your company in accounts receivable, but they should to be replaced ASAP! Where is the money? I demand to be financially compensated for this shoddy error on your behalf. I would like the payment of : $67.00 credited to my - - - account immediately. I also would like an additional adjustment/credit made to my account for the exact amount of : $67.00, or I am requesting a Credit Limit Increase made to all of my -/First National bank accounts immediately. Thank you, - -

First National Bank of Omaha customer in North Carolina
Jun 06, 2015

* Source: CFPB Complaint Database

First National Bank of Omaha response to complaint:
Closed with non-monetary relief

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