Genesis Lending Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer

Genesis Lending Student loan department,

Non-federal student loan Dealing with my lender or servicer North Carolina

I got a student loan when I went to - College in -. The loan company was Genesis Lending Services and it was for a little over $3000.00. I ended up dropping out of the school due to it not being the right fit. I started paying off the loan in - -. I have had nothing but problems from this company. First they charged me late fees every month, and I had to call to make the problem corrected, then I applied for a line of credit through my previous bank and I did n't get it due to lack of credit history, which is okay but they told me my student loan was not reporting to my score or anything. So I called the company in - - and they said it takes a while, give it a couple more months and it will be on there. Well I gave up and decided to wait. I recently called - - and they STILL are not reporting. They said it 's a flaw with the specific loan I have, and they are working on fixing it. But it has been almost 2 years, and I should have been fixed by now. Them not reporting is messing with my credit and making my score not what it should be. They also mentioned my loan is being taken over by another company, and when I asked if I would be getting notified about this, she said only if I called and asked for a pamphlet or a letter. This transfer is something I should know about long before it happens. The loan transfer is happening - -, and I heard about it less than a month before it happens. This company is shady. I would like the student loan I 've been paying on for almost 2 year to be on my credit report so my score will go up and I can start life without having to have a consigner on everything!

Genesis Lending customer in North Carolina
Jun 06, 2015

* Source: CFPB Complaint Database

Genesis Lending response to complaint:
Closed with explanation

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