Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Loan servicing, payments, escrow account Illinois

Dear CFPB, Citibank assisted me with paying my property taxes and homeowners insurance because I was unemployed for nearly 2 years. I pursued a - license to develop new skills and was hired by - - -, in -/-/-. Since, I have been struggling with Citibank to straighten my mortgage account balance due. In -/-/-, I took over paying my OWN homeowners insurance and property taxes because Citibank 's Escrow charges were escalating at an exorbitant rate. They are charging me $28000.00 in arrears. Citibank added their own homeowners insurance and paid approximately $4500.00 - year and a second time $4700.00, WITHOUT MY CONSENT, At that time, I tried doing a Modification so that I could catch-up. Citibank refused. Recently, I also tried to lower my interest payment to see if there was a way that I could make progress towards paying my mortgage and account in arrears. However, all Citibank offered was to refinance my mortgage to a 20 year, but I said no because I should be finished paying off my mortgage balance in less than 3 years. What I find I find interesting, is that I did not receive statements from - County indicating how much Citibank paid and NOW CITI is charging me $28000.00. Needless, to say, I am in the dark and do not trust any of the charges that appear on my statements. PLEASE HELP!!!!!