SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

Our sales closing date was today, - -, 2015. - - - Our loan application package was submitted in full with the understanding from our chosen lender that as soon as all the papers are verified as received, we will pass them to the underwriter '' - every. single. document. requested was provided to the lender and the lender confirmed receipt in full. **-! ** - - The package was given to the underwriter. - - - a few additional documents were requested. These were provided by return email within - business hours. Monday, - - - was a holiday. Friday, - - at - - the lender requested ANOTHER document. Monday, - - at - - - the requested document was sent by return email with a gentle reminder that we were scheduled to close on Tuesday, - -. Monday, - - at - - - we were phoned and told the closing documents would not be ready by - - at - - and that the lender would call in the morning and


no closing today ... or tomorrow - the fully underwritten package would be sent to the MI company on Wed, - -. ( WHAAAATTTT???? ) and perhaps close by Friday, - - ...? '' PERHAPS???!! ... .by ... ..Friday???! What is our recourse? Who compensates us for the loss of income for the days we have taken off of work to close and move? for the current lease that has been cancelled? for the movers that have been scheduled? for the family that is now unable to move in here because we can not move out? for the pre-move-in renovations and repairs that can not now be done because the builders and contractors are fully scheduled for the rest of the summer and fall? Who watches our dog during the move because the kennel is now full with summer vacationer 's pets? I mean, EVEN IF THE LENDER HAD DENIED OUR LOAN 5 WEEKS AGO!, we would be better off than we are now. Had they said WE WILL NOT TOUCH YOUR DOCUMENTS UNTIL THE END AND THEN, WE PROBABLY WILL NOT MAKE YOUR CONTRACTED CLOSING DATE, we could have arranged a lease/purchase with the sellers and moved on time. IF THE FAULT WAS OURS, we would eat the delay and apologize profusely, but we had no fault. Our package was complete and the requested additional documents were minor, and WE GAVE THE APPLICATION PROCESS EIGHT WEEKS. There was no reason for us to believe the lender would not meet our extremely generous future close date. What can be done to close tomorrow, Wed - -? Does the CFPB have any pull to coerce an immediate solution? An immediate close?? Or can you only listen to us complain about a broken system? Lenders need some serious - -. ... and some financial penalties TO. THE. BORROWERS. when they have been such pompous and ignorant butts about the whole ordeal. - knows if my mortgage payment is late - ... maybe Friday ... '' - I 'll pay a financial *and* a credit bureau penalty.