M&T Bank Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

M&T Bank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account North Carolina

I HAVE JUST REFINANCED A COMMERICAL PROPERTY THAT I PURCHASED TWELVE YEARS AGO. I HAD A MORTGAGE ON THIS PROPERTY WITH - BANK, THEY LATER SOLD MY MORTGAGE TO M & T BANK. AT THE TIME M & T BANK PURCHASED MY MORTGAGE FROM - BANK M & T BANK CHARGED MY MORTGAGE ACCOUNT WITH A TRANSFER FEE OF $400.00, WHICH I HAVE CONTESTED THIS CHARGE FROM THE DAY APPLIED TO MY ACCOUNT. ON -/-/2015 I REQUESTED A PAYOFF ON THIS LOAN, PER M & T BANKS INSTRUCTIONS I FA-ED THE REQUEST FOR THE PAYOFF WITH MY SIGNITURE. I WAS ADVISED BY THEIR PAYOFF DEPARTMENT I WOULD RECEIVE THE PAYOFF AMOUNT WITHIN 24 HOURS AFTER RECEIVING MY FA-. AFTER FIVE BUSINESS DAYS AND - LENGTHY CALL THEIR PAYOFF DEPARTMENT I RECIEVED THE PAYOFF FIGURES THAT I REQUESTED. ON -/-/2015 WHEN I CONTACTED M & T I WAS NOT AT ANY TIME DURING THIS FIVE DAY AFAIR THAT THERE WOULD BE ANY SPECIAL FEES. WHEN I MADE MY REQUEST ON -/-/2015 FOR THE PAYOFF I INFORMED THE BANK THAT I HAD A CLOSING AT - -/-/2015. I DID NOT RECEIVE THE PAYOFF UNTIL - PM -/-/2015 AT WHICH TIME IT DISCLOSED


60 DAY NOTICE FEE?? , $290.00 RELEASE FEE, $100.00 A PAYOFF LETTER FEE. THE TOTAL ADDITIONAL CHARGES FOR $1400.00 I WAS FORCED INTO PAYING IF I WISHED TO CLOSE THIS LOAN I HAD NO OTHER OPTION. I HAVE BEEN PAYING M & TBANK 7.5 % WITHOUT THE OPTION TO REFINANCE WITH THEIR BANK. MY LOCAL BANK PROVIDE A - - RATE ON THE REFINANCE. MY ATTORNEY WHO IS IN HIS - YEAR IN HIS PRACTICE, THE FINANCE OFFICER THAT PROVIDED THE LOAN HAD NEVER CLOSED A LOAN WITH SUCH UNRESONIBLE PAYOFF CHARGES. AS THE CONSUMER DO I HAVE ANY LEGAL RECOURSE?

M&T Bank customer in North Carolina
Jun 02, 2015

* Source: CFPB Complaint Database

M&T Bank response to complaint:
Closed with explanation

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