Ocwen Mortgage Complaint

Ocwen Mortgage department,

VA mortgage Loan servicing, payments, escrow account Oregon

My husband and I are veterans and have a VA - year hybrid loan through - Mortgage ( Formerly - ), and their Loan Servicing agent is Ocwen Loan Servicing. We are not in Foreclosure and we are not - days late, but because of the timing of my paydays we are often paying our mortgage beyond their - day grace period each month. Promptly, on day -, they begin a barrage of calls to our house, literally blowing up our house phone. My husband is a -y - and he has laid there and listened to them call, then hang up and immediately, auto-redial us repeatedly sometime - times in a row at like - in the morning. Today is - -, a Saturday, and we laid there and listened to our phone go off at - this morning for about - or - minutes of the phone continuing to ring. This wakes up our kids and is disrupting my husband 's sleep. Even after we pay our bill we continue to receive collection phone calls for days after, even after repeatedly reminding them that we have paid. They have reported us late several time when we are not or when I have had trouble with their website, and even after filing disputes with the credit reporting agencies, the report remains unchanged by the credit reporting agencies. Now, our credit has been harmed and if we were to attempt to refi at this time, we would pay more based on our credit score. - weeks ago we tried to get a refi quote from a lender, and I called the Ocwen customer service line, requesting a copy of our Adjustable Rate Note, for the loan application. The agent on the phone said it would that - days to receive it in the mail-that was - weeks ago and we still have not received our Adjustable Rate Note in the mail. VERY VERY POOR CUSTOMER SERVICE-AND PREDATORY COLLECTION PRACTICES.