Capital One Mortgage department,
Conventional fixed mortgage Application, originator, mortgage broker New York
The primary mortgage for my property, located at - - - -, -, -, NY - is currently held by Capital One ( Loan # - ) - however they are not the original mortgator. In the process of conducting a title search, it appears that the title was never updated when Capital One took over the mortgage. I am now attempting to obtain documentation to update this, and to refinance my HELOC ( with - ) and I am getting the runaround from Capital One. They have been unresponsive, unavailable to speak with and have told me it will take them 30 days to address. In the meantime, - has told me I have 5-10 days to correct the title, or forfeit the HELOC application.
Capital One customer in New York
May 28, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://www.capitalone.com/ |
| Phone | (703) 720-1000 |
| [email protected] | |
| Address | 1680 Capital One Dr McLean VA 22102 |
| Capital One | |
| Capital One |
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