PayPal Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

PayPal Money transfers department,

Domestic (US) money transfer Fraud or scam California

On - -, 2015, the account ( - ) on eBay purchased my iPad mini 3 - Wi-Fi, for the amount of $450.00. The account owner, named - - -, requested an invoice for the transaction, which I provided immediately. Then I received automatically generated emails from ( what I believed were ) PayPal, notifying me of the transaction complete, and from eBay, congratulating me on selling my item. Since, I believed that I had received the payment from the buyer, I shipped it to the buyer with overnight priority ( which I charged to the buyer as an additional $86.00 ), as we had agreed upon. Unfortunately on - -, 2015, I received an automated email from eBay stating We had to cancel bids and purchases on the following item ( s ) for the buyer, because they were made without the account owner 's permission ''. Upon further review of the communications that I had received from


eBay '' ( -- ) in regards to this transaction, I realized that although the emails appeared to be very authentic, they were in fact fraudulent and malicious. The email correspondence that the buyer provided was -- ( which belongs to -! - -. - according to PayPal ), The - tracking number that I provided to the buyer after shipping the iPad to her, was : - And the address that she requested it be shipped to was : - - - - -, Illinois - This address was different than her address that was provided on eBay. I immediately contacted PayPal, eBay, -, and -, to see how the situation could be remedied. I also went to the local police station to file a police report, and filed a claim on cfpb as well as -. eBay provides Buyer Protection '' to their consumers, but there is no Seller Protection '' that protects sellers from unfortunate circumstances where users have maliciously stolen items from sellers via eBay 's platform.

PayPal customer in California
May 25, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

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(408) 967-1000
2211 N 1st St
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