PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Other bank product/service Using a debit or ATM card Florida

On -/-/15 I filed a dispute on a transaction I saw on my bank activity because I could not remember making the transaction. I sent an email - thing on -/-/15 asking for the dispute to be cancelled because I then remembered what the charge was for. I received an email back from - - - informing me that my PNC - Debit Card was closed as this transaction was reported as fraud. He said I would need to contact PNC to have a new card reissued. I call Customer Service on the evening of -/-/15 and while on hold the message said I could go online and have a new card reissued. I went online and found the debit and credit services section. I went in and found a picture of my PNC - Debit Card and next to it said suspended. There was an option at the bottom to reactivate which I did. I continued to use my card all that weekend up to - on -. I went out to lunch on - about - and my card did not work. I immediately contacted PNC Bank via email and received a response from - - who said


this has caused. I asked - - again on - why I was able to use my card for - days and why did they cancel my card on - without my approval? She continued to evade my questions. I then received an email from - - who stated when the dispute was submitted on - at - the debit card was closed which is untrue since I was able to use it up until -. - then continued to say that the investigators began working the on the initial dispute on - at - and they closed my card. This does not make sense since I cancelled the dispute on -. I asked again why my card was closed without my approval and why I received a generic PNC Debit Card instead of another PNC - Debit Card like I have had for many years. I received another email from - - on - stating it had been an oversight that a - Debit Card was not ordered and that this has been escalated to their Client Relations department and to allow - business days for a call. I received an email from - - on - at - stating she attempted to contact me by phone ( came to find out they had the wrong number and did not ever ask to confirm ). - asked me to call her during her working hours of - - - Mon - Fri. I responded back on - at - explaining I manage a call center and I was unavailable to talk during her working hours and email was the best form of communication. - emailed me back on - at - stating she needed to speak to me verbally. I responded on - at - stating all I want is for a new PNC - Card overnighted to me with the $10.00 fee waived since all of this was an error on PNC . She never responded to my email. Today I received a letter in the mail stating she reached out to me by phone and email and never received a response from me. I will be more than happy to forward all of my correspondence with PNC including - - Executive Client Relations, - - - -. This whole situation has been frustrating and extremely embarrassing when my card declined.