GE Capital Retail Debt Collection Complaint

GE Capital Retail Debt collection department,

Other (phone, health club, etc.) Disclosure verification of debt Right to dispute notice not received Texas

I was told by Original Creditor - SYNCB/Amazon that - - - ( - ) is the servicer of this old charged off Amazon store card account. They provided me with this phone # - to contact to pay this account in an effort to have it removed from my credit report. However, this company has never contacted me, nor sent me anything with regard to this to dispute it nor anything else and when I call - which I have done NUMEROUS times they have a recorded message that will have you wait on hold for a moment then will say they are not able to take your call and to call back or leave a message. I have tried emailing them and faxing them to no avail. I CAN NOT get ahold of this company in any form or fashion and we are purchasing a home and must get this account Paid/Settled. Can you please look into this matter and contact me back regarding this matter. I can be reached via email at -- or via phone at - or via mail at - - - # - -, T- -. Thank you, - -