SRA Associates, Inc. Student Loan Complaint

SRA Associates, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer New Jersey

I have been having health issues and while I, - -, was in the hospital - bank charged-off my loan to a --party debt collector. SRA in Hi--, NJ on -/-/2015. On -/-/2015 my Co-Signer received a call regarding the loan and was offered a - settlement. I then called back to get information about the loan and physical address of the agency when the Manager - -, kept talking in circles telling me I was only allowed to have the physical address if I was disputing the Debt. At this point I had not even received a validation of debt letter and asked for said letter as well as a breakdown of my balance, I was interrupted multiple times as well as I was told I MUST make a payment within the month of -, which does n't even give me a full 30 days to receive the information to even dispute of part of the balance since I did n't know how a - loan that I was previously paying before I got sick, became $26000.00. The agent I spoke to previously to manager could n't tell me what the interst rate was either, stating that it was


and honest about what my options even were and leaving me more confused than when the conversation started. I also asked that they did not call the cell phones on the account but he refused to even tell me the cell contact numbers he had, instead i stated the only good contact number for me and the co-signer was the landline -. I was under the impression i was going to be dealing with the creditor - about this who i was trying to work with for payments and now i feel even more hopeless because this collection agency wo n't be upfront with me.