Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine
Debt Recovery Solutions, LLC Debt collection department,
Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Virginia
-/-/2014, my husband and I submitted a letter to Debt Recovery Solutions , LLC to provide proof of a debt they were trying to collect on from -. In -, my husband called - and they stated they had to record of such debt. We received a letter dated -/-/- that our debt was held by - ( same information, no proof that we owed the debt ). I called -/-/- and spoke to - about the debt. He said - - would call me back that night. She did n't. I called again on -/-/- to follow up since I had n't heard anything. Spoke to -. He said that - - was on vacation. I asked if she were on vacation for the past - days. He just stated she 's on -. He tried pulling up the account. He initially said that he could n't pull up the account with the account number I gave him and wanted my social security number. I refused to give it. He tried the account number, brought it up and looked at the account. I explained that I want, not verification of this debt, but PROOF we owed the debt. He
'll pay it, but otherwise we do n't feel it 's a valid debt. In the course of this interaction and asking for proof, - told me that the burden of proof is on me, that they do n't have to prove I owe the money. I explained that from my research, it seems they need to be able to prove I owe the debt. He said that he would have a manager call me back in - hours, but I pointed out that I 've already waited - days for a return call. I have asked that they provide a letter from - stating that we owe this debt, not just to verify the debt. - eventually said, he was n't going to talk about it any more and said he was going to cut off the call, which he did.
Debt Recovery Solutions, LLC customer in Virginia
May 15, 2015
* Source: CFPB Complaint Database
Debt Recovery Solutions, LLC response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.dbtsolutions.com/ |
Phone | (800) 851 - 9592 |
[email protected] | |
Address | 6800 Jericho Turnpike, Suite 113E Syosset NY 11791 |
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