U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

I received a Notice of Escrow Shortage Letter from US Bank dated --the amount of $700.00. I called US Bank Home Mortgage talked to a - I explainedwhy I was calling and asked why there was a shortage since I sent a $970.00 to them in -/-/-, he said it was applied on -/-/-, but not all to the escrow account. I said fix it, so he opened a Work Order on -/-/- and said disregard the Notice. I called US Bank on -/-/- to make sure it was taken care of, I talked to a - who put - on the phone and she tells me if they reverse it I would have to re-done my taxes, so I said ok I 'll do that reverse it, after being on hold for a very long time for the second time, - tells me she does n't know if the US Bank will do that, I ask to talk to the department that handles this and she says they do n't take incoming calls, that I would have to write a letter to US Bank Home Mortgage at - -, -, MInn. - to see if they will reverse this. I asked when was the work order cancelled and when was I going to be notified? she said it was cancelled today and she did n't know when I would have been notified since I had the notice letter which I was told to dis-regard! See attached Letter and conversation notes and check stub