Bank of America Credit card department,
According to the Credit Card Agreement governing our account, An Annual Fee of $59.00 [ is assessed ] in - 2015. The Annual fee will be assessed each - if your account is open or if you maintain an account balance, whether or not you have active charging privileges. '' ( Page - of Credit Card Agreement for - - - -. On - -, 2015, the account was assessed a fee of $59.00, identified on the billing statement as ANNUAL FEE. I contacted the company and asked them to remove the fee. According to the terms of the Credit Card Agreement, the annual fee shall be assessed each -. '' There is no provision that authorizes an annual fee charged in -. There is no provision that allows an annual fee to be charged at a later date if it is not charged in -. The company refused to remove the fee, arguing that since the fee was not charged in - 2015, it was now due. I disagree because we received no notice of a change in the terms of our Credit Card Agreement authorizing an annual fee in any month other than -.
Bank of America customer in Minnesota
May 11, 2015
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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