Bank of America Credit Card Complaint

Other fee

Bank of America Credit card department,

Other fee Minnesota

According to the Credit Card Agreement governing our account, An Annual Fee of $59.00 [ is assessed ] in - 2015. The Annual fee will be assessed each - if your account is open or if you maintain an account balance, whether or not you have active charging privileges. '' ( Page - of Credit Card Agreement for - - - -. On - -, 2015, the account was assessed a fee of $59.00, identified on the billing statement as ANNUAL FEE. I contacted the company and asked them to remove the fee. According to the terms of the Credit Card Agreement, the annual fee shall be assessed each -. '' There is no provision that authorizes an annual fee charged in -. There is no provision that allows an annual fee to be charged at a later date if it is not charged in -. The company refused to remove the fee, arguing that since the fee was not charged in - 2015, it was now due. I disagree because we received no notice of a change in the terms of our Credit Card Agreement authorizing an annual fee in any month other than -.

Bank of America customer in Minnesota
May 11, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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