Capital One Credit Card Complaint

Capital One Credit card department,

Arbitration Illinois

I had a capitalOne - credit card since -/-/-. I provided this information to - of the vendors ( - 's - - - ) for autopay. There financial services is - - - based in MA. During the month of -/-/- - I asked that - - - company that my kid wo n't be coming since - week of -/-/- so stop charging my card. I was going out of country for more than a month vacation. The merchant also agreed and I had all the email communications with them. Later merchant charged my card - i found it and asked CapitalOne to block this merchant and their transactions going forward during - - via chat and secure message center. And also opened the dispute with CapitalOne. But Capital One could n't block that merchant ... transactions keep on happening even after that. Finally i closed the account also ... CapitalOne was provided all the possible documents to investigate this issue ... did a lot of follow up with CapitalOne and come to know that dispute will be in my favor ... Later merchant refunded some amount also. I had - item that i had purchased from -


later i need to keep on following up with CapitalOne ... on -/-/- - myself, CapitalOne and merchant had a - hour call ... merchant agreed to pay the money after getting the statements from me. CapitalOne make the merchant understand everything ... send me the statements ... i sent the statements to the merchant also ... they were suppose to refund back my $100.00 which capitalone gave on -/-/- ... But now merchant is not ready to refund back as they are saying that they dont owe me anything ... CapitalOne 's billing statement and overall dispute process is so complicated that it 's very hard to understand what 's going on?