Amex Consumer Loan Complaint

Amex Consumer loan department,

Installment loan Managing the loan or lease Alabama

I filed a dispute with AMERICAN E-PRESS in regards to a charge which was on my card for $350.00 on - -. I was told I would get an email updating me on the status of said dispute on - - and - -. I got neither. I was told by an agent that the status had been changed and I was going to be granted a refund on - - for the full amount. I called back to check later that day ( -/-/- ) on my refund and was told they had no record of that in the notes and I requested to speak to a supervisor. I was then transferred to - a supervisor present and was told she did not have the information notated in my account and there was nothing she could do. I asked would she review the recording of my conversation with said agent she said yes. I then reminded her in the state of alabama a verbal agreement is binding. She stated nothing and told me to call back on Thursday as any supervisor on the floor could review the notes that she reviewed the recording and a determination made then.