Amerisave Mortgage Complaint

Amerisave Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Pennsylvania

I applied for a refinance on my home on - -. I was provided a pre-approval, and proceeded to provide close to - documents to underwrite the loan. I provided all docs, and then was conditionally approved in underwriting requiring me to provide - more docs. This was close to 2 months ago. These documents were provided, and then Amerisave came back - additional times requesting new documents ( each supposedly going through underwriting and each taking days ). I have now uploaded over - documents ( and many of them were repeat requests ). It is now - and my loan has still not closed. Now, I was contacted this AM telling me that my application numbers were not correct ( for a rental property that I own ), but these were numbers that I NEVER provided on my application. They actually created the document, and when I raised they were incorrect on - -, I was told that they would be rectified through the documentation process. All docs ( taxes, insurance, mortgage ) have been provided, yet they are still miscalculating '' the numbers ( not in my favor ). I have never experienced such poor service with any business, and I am stuck using them since they already pulled my credit ( which would count against me now elsewhere ), and I paid for a completed appraisal - which came in fine.