ACS Education Services Student Loan Complaint

Non-federal student loan Can't repay my loan

ACS Education Services Student loan department,

Non-federal student loan Can't repay my loan California

For the past year I have been trying to negotiate an affordable student loan payment on my private loans. However, ACS refuses to work with me and my payment amount keeps rising. My only option was to consolidate my federal loans to get more deferment since I could not afford to pay both private and federal loans at the same time ( $900.00 and $ 600/month ). As a result I ca n't participate in IBR for my federal loan. My firm just did a massive layoff and now my only income is unemployment. ACS will only grant one month of forbearance and will not lower my $ 900 monthly payment. I do not want to default, but ca n't afford the montly payment. Many of the jobs that I am applying to require good credit so I may not be able to find employment once my loans go into default status.

ACS Education Services customer in California
May 04, 2015

* Source: CFPB Complaint Database

ACS Education Services response to complaint:
Closed with explanation

Consumer disputes how ACS Education Services handled their complaint

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