Amex Credit Card Complaint

Amex Credit card department,

Forbearance / Workout plans Missouri

We appreciate this opportunity to file this complaint.This is an overview of our point of view in our dealing with AME-. we had been paying on our account in a timely manner. in the fall of - we made a payment 1 day late. We have been in the - business for 30 years. The winter of - was extremely harsh. we were unable to perform roofing work because of the adverse conditions. we made our - payment of about $14000.00. This is a considerable amount to pay without being able to perform much work.In - we made our payment of about $16000.00. again this is a considerable payment to make in the winter months without much work. AME- allowed us a no pre-set spending limit. In - we obtained work then ordered materials to perform the work. AME- declined the cc charge with no warning. As a result we needed to obtain resources elsewhere to purchase materials. This was necessary for us to continue to have our business and make an effort to make a living. Our business was severely crippled by their actions. About that time we were told that our pay over time would not be available.


been not been possible to make a payment to Amex. We have talked to the AME- representatives on several occasions. On the - occasion we were told everything was determined with ratio 's '' and with formula 's ''. The representative wanted to know how much we could pay. When i replied, it was NOT enough. When i was asked when we could pay. When i replied, it was NOT soon enough. This belittling dialog went on for some time. We are a business and human beings.We should be treated as such.Not as ratio 's '' and formula 's. On another occasion i was treated in the same manner. We were told that AME- could do what they wanted, the representative was sure that it was in the fine print '' somewhere! We are not deadbeats ''. Our track record with AME- goes back to -. They should take that, the winter weather conditions, and our determination not to lose our roofing business into account.