Bank of America Credit Card Complaint

Bank of America Credit card department,

Credit card protection / Debt protection Florida

I have been banking with Bank of America for more than - years and had no issues with them until recently. Several years ago, they enticed me into signing up for a preferred debit card. They explained to me that this card could be used as a credit and debit. When I would use the card to purchase items, some stores would swipe it as a credit card and I did not have to enter my PIN as they say they were not equipped to use it as debit. I thought that I had no other credit card with the Bank as it was a part of the - card. In -/-/- when - - through - of its subsidiary, - was charging $29.00 to the card ending in -, the Bank was automatically doing a direct debit from my account. When I reviewed statements, and only saw a direct debit payable to FIA Card Services, I thought it was the amounts which were charged to my card when the stores could not debit it. Since I did not anticipate charges on any other card, I did not question the bank as I trusted them. I do n't recall authorizing


- - and -. I cancelled my debit card and asked the manager, - for a payoff amount to pay off the outstanding amount on the debit card. The manager told me that there was a separate card out there that only a - was charging $29.00 a month to since -/-/-. I could not believe it and immediately called - and the Bank 's fraud department and everyone to help me straighten it out. - - - - - returned - of the charged to the account and approximately - are outstanding. I spoke with many managers and customer service representatives of the Bank and they say they can not help me. Their fraud department said it is not fraud. If it is not, they must be in concert with - or -. I requested an account of all charges ( what items were purchased ) for the amount that the Bank say is outstanding on the card ending in - and to date the Bank have not provided me with that. The last person I spoke with at the branch bank, - said that the Bank of America and the credit card division is separate entity and they can not help with them even though it is someone at the branch bank who signed me up for the card ending in -. I do n't understand what is going on, but please have the Bank go after - for whatever they claim is owed to them. They keep on harassing me for payment. The Federal Consumer Protection Agency and FTC said that the FTC have a settlement claim against - and Bank of America, yet Bank of America refuses to give the form the Federal Consumer Protection Agency instructed me to get from them.