Bank of the West Mortgage Complaint

Bank of the West Mortgage department,

Other mortgage Credit decision / Underwriting Colorado

I was quickly and thoroughly pre-approved for a 15 year mortgage on a used RV. Once I identified the RV, I submitted all information requested to complete the loan. Since then, I 've had zero communication from them despite repeated email and phone messages. As a result, I lost the RV I was pursuing and the deposit ( $ ) I placed on it. I have - credit and was pre-approved.