RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

Received - due statement Paid -, $1000.00 [ - + - extra principal ], check # -Received - additional - due statements but no - due statement Called - CCO customer service, - - She said all $1000.00 was applied to principal and will correct it in - business days and will send the - due statement within 7 business daysReceived - due statement Paid -, $1000.00 [ - + - extra principal ], check # -Did not receive - due statement Called - CCO cust service, - - - She said that all of the - $1000.00 payment was applied to the principal and late fees were charged. She said she will fix it and remove late fees and nothing would be reported to credit bureaus. She asked that if I had an extra statement, I should pay by -. Using - of the - statements I received for - due date, I made a copy with - on it and Paid -, $1100.00 [ - + - on extra principal ], check # -Received letter dated - from CCO on - concerning overdue, late fees, sending to credit bureausReceived - due statement - with amount due $ -Throughout this whole time, CCO has been calling and not leaving a message at least - per day. I thought it was sales calls since the caller ID showed Citizens and not CCO, I did n't make connection. After the letter and last statement received, I picked up on - at approx -. After trying to explain the situation and asking for help, the man insisted that I was behind andthat I send payment and late fees. I have never been late on a payment and I would like CCO to apply the proper amounts to my account and not all of it to principal. I would also like them to correct these mistakes that they have made in the last several months and remove any credit bureau reports of late or missing payments.