Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money California

On - -, 2015, someone withdrew $1000.00 from my Citibank account at an ATM. It was - withdrawal of $500.00, - of $200.00, and - of $100.00, all within about - minutes. I did not make the withdrawals, nor did my sister, who is my joint account holder. We discovered the withdrawals the next day and made a fraud report. The withdrawals were done using my ATM card number and PIN, but I had the card with me at all times. I believe someone created a counterfeit card from skimming my information from, most likely, a gas-pump card reader. Or perhaps it was an inside job. Citibank made an investigation and informed me - - that my case had been resolved '' - they told me the money would not be restored because I had the card in my possession and because the activity was consistent '' with my normal banking activity, which I can assure you it is not. I appealed and they reopened the case ; at this time I also made a police report. Citibank then informed me - - that the case had been resolved '' again, and stood by its original decision not to restore the money. I appealed again, but was told - -, - more, that the money would not be restored.