PNC Bank Student Loan Complaint

PNC Bank Student loan department,

Non-federal student loan Can't repay my loan Florida

I attended and graduated from University - - in -, Florida. I have a private student loan from PNC serviced by -. In -/-/- I contacted - to find out how I can lower my monthly payment due to my low income. After several attempts with different representatives I was finally transferred to a gentleman named - in the financial department of -. He instructed me to fax over a written statement and supporting documents. The documents included a recent pay stub, copy of my -/-/- tax -, as well as income sensitive repayment request form. I faxed over everything as instructed. After 4 week I still had no feedback. I continued to make some kind of payment each month. I resent my paperwork again in -/-/- and -/-/-. Still no response. In an attempt to make a better yearly income, I went back to school to changed my profession. While in school I requested deferment of my payments. No response. In -/-/- I received a letter from Attorney at law -, -, and - debt collector. I faxed them back in -/-/- That I had been making some kind of payment and that I had filed income sensitive repayment request to -. I heard nothing back from them till -/-/- they started leaving messages on the answering machine. I have no idea what has happened. I just was requesting a lower monthly payment so I can stay on top of paying off my loans. - monthly payments $470.00 a month, my yearly income $16000.00 per year. I do n't know where to turn. I continue to request lower monthly payments till I can get my career on track. I take my state - exam in -/-/-.