Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement Florida

Bank of America emailed me an eroneous bill. They have admitted to the mistake but can not explain it. I told them this was illegal. You can not be sending out eroneous bills and hoping that people pay them without looking. On - - I received an email saying that I owed them $53.00 due on - -. I knew this was incorrect because I had just scheduled my payment of $28.00 to be paid on - -. I - checked and I was correct. I went online to chat with a B of A rep who could not explain what happened. He said a Manager would call me back on Monday. No one called. I chatted again on Tuesday night and the rep just told me to call the - number which I hate doing because I know there will be a long wait. I called the - number and explained everything again to a rep who was researching it then mysteriously I was transferred to another person. Now we are a - into the - attempt at a resolution. I get a manager on the line named - who I had to tell the story again to. After - minutes of him not really making any progress I told him to call me back the next day with an explaination and I wanted a written apology. He called the next night but I missed his call. His message said he would call back in an hour and that he could not give me a call back number. He has never called me back. Are n't banks suppose to be fined for these types of errors. If I had been a senior citizen who was not on the ball I may have gone on line and paid the eroneous bill. Something needs to be done.