Navient Student Loan Complaint

Navient Student loan department,

Non-federal student loan Getting a loan New Jersey

To Whom It May Concern : PROBLEM : - - HAS REFUSED TO ANSWER MY EMAILS WITH CLEAR ANSWERS AS TO WHY THEY DO NOT LOWER MY INTEREST RATES WHICH ARE AT HISTORIC LOW LEVELS. EVERYONE CAN REFINANCE HOMES, AUTOS, ETC. BUT I CAN NOT REFINANCE MY STUDENT LOANS! I am - years old, married and with a child on the way. We are tirelessly saving to buy a home in -, but we 've been crippled by over $120000.00 of student loans when I obtained a - degree from - in -. It 's been six years since I - in -/-/2009 and I 've paid over $90000.00 in interest alone and the principal is lowering at a snail 's pace. We have not been able to take even a small vacation since we married - years ago and there 's no light at the end of the tunnel to live a normal, quality life. It 's strained our marriage early on and we 're so nervous about having children. We need help please. Real help. I did n't know what I was doing at the time and my parents were first generation folks who could n't guide me at the time. Help us somehow. Please do n't pass us along to some ( - ) number. What program is there to help me? I will do whatever it takes to climb out of this. Sincerely, - -.