TCF National Bank Debt Collection Complaint

Auto Improper contact or sharing of info talked to a third party about my debt

TCF National Bank Debt collection department,

Improper contact or sharing of info Talked to a third party about my debt California

On - -, 2015, I received a call from an - number on my cell phone and since I was at work, the call went to my voice mail. My announcement on my voice mail, starts by identifying myself by first and last name. This call came in - -. At -, I received a call from my father, saying - had contacted him stating they have been trying to contact me and they think I must of changed my phone number and address, then asked how to contact my daughter-in-law, who I had given them permission to call and discuss any payment problems with ( the loan is in my name and my son and daughter in law make the payment since they drive the auto ). My dad, being - years old, panicked and called me thinking something was wrong. - minutes later at - -, I received a call from the son on my deceased girlfriend, saying he had received a similar phone call, but they only stated they have lost contact with me and wanted to know how to reach me. I have had the same phone number for about 17 years, and the same address since I purchased the auto where I receive my monthly statements and all other correspondence from them at.

TCF National Bank customer in California
Apr 17, 2015

* Source: CFPB Complaint Database

TCF National Bank response to complaint:
Closed with explanation

Consumer disputes how TCF National Bank handled their complaint

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