Wells Fargo Mortgage department,
Conventional fixed mortgage Credit decision / Underwriting Florida
Experienced harassment and unnecessary delays in processing a mortgage from Wells Fargo that resulted in having to walk away from the mortgage. Initially told that I qualified in early meeting -. Provided two years tax statements, paycheck stubs, signed dated gift letters, employment check and credit check info at time of signing early - Had - requests to put gift letter on official form, initial information, provide bank addresses, provide POA letter ( on - different requests weeks apart ) and ALL gifter account numbers ( even though - gifter has already transferred the money ), explain all banking transactions for last 6 months, changed amount personal money required, etc etc. - gifter was told that it was illegal for him to put the gift money into the buyer 's account. Never got a closing date up to less than a week prior to required closing ( - - ) even though every request for information was satisfied within 24hrs of the request. Very Bad experience. Very poor communication. Despite request up front to let us know what was needed, the requests came in piece meal and often several times on the same documents. Never returned calls to elicit the status and requirements. Seemed that since the mortgagee was a single woman, there was indifference to making this process acceptable. Would definitely recommend that individuals seeking mortgages avoid going to Wells Fargo.
Wells Fargo customer in Florida
Apr 17, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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