Monterey Financial Services, Inc. Consumer Loan Complaint

Installment loan Managing the loan or lease

Monterey Financial Services, Inc. Consumer loan department,

Installment loan Managing the loan or lease Kansas

My complaint is against Monterey Financial Services - Inc. in California. There are several problems with this company and their fees. I was charged a no sufficient funds charge of $30.00 in - -/-/-. I immediately called my bank since I knew the funds were in my account. The bank said no request for payment was ever presented. I called this organization and they would not budge off the premise that I owed their fee. Additionally, they charged me with another $15.00 which totaled $45.00 plus my regular monthly payment of $220.00. I paid these ridiculous fees so I could be from under this debt as soon as possible. On - -, -/-/- I scheduled what I thought would be my last payment. When I checked my account on the following Monday it showed a remaining balance of $1.00. I wanted to be away from this account as quickly as possible, so I wanted to pay this off. I was afraid to mail since I felt they would not be honest and post to my account so they could charge more fees. I tried to pay online where I knew they would charge an additional $10.00 but I was kicked


a total of $270.00 in what is listed as other '' fee since I wanted to pay online so that my account would be credited on the day I paid. It seems to me all of these additional fees and how they collect them could not possibly be legal. They charge $10.00 for late fees and $10.00 for paying online and then they slid in the phony returned payment fee of $30.00. To make matters worse they are showing my last payment as a write off and not as a final payment nor do they show the $16.00. They show $1.00 was the balance the day I paid the account in full.

Monterey Financial Services, Inc. customer in Kansas
Apr 16, 2015

* Source: CFPB Complaint Database

Monterey Financial Services, Inc. response to complaint:
Closed with explanation

Consumer disputes how Monterey Financial Services, Inc. handled their complaint

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