Specialized Loan Servicing Complaint

Specialized Loan Servicing LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Massachusetts

--From : - MA --Loan # --To CFPBRE Home Affordable Modification Program andEscrow Account associated with Home Affordable Modification Agreement with SLS : SLS - - - - - - CO --Fax --To whomever it may concern,1st complain : Endorsed by SLS Home Affordable Modification Agreement. Please be advised that our Home Affordable Modification Program was approved by SLS on - -, -, and Agreement was signed by both of us, me and my wife - -, and was submitted for endorsement on - - - to SLS. To this day, after several written and verbal-by-phone requests, the - did not provide signed/stamped and returned above mentioned agreement. SLS faxed unendorsed Agreement twice on -/-/- and -/-/-. No explanation was provided as why the signed agreement was not returned. This endorsed by SLS agreement is needs to complete our application to modify second mortgage with -. 2nd complain : Escrow Balance. Per Home Affordable Agreement Modification offer issue on - - - by SLS, we were required to make a P & I payment along with escrow payment for real estate taxes and homeowner insurance. We were requested to make

town of - for real estate taxes, and home owner insurance was paid in full for period -/-/- to -/-/-. We made the following Principle and interest payment of $1000.00 and rest for escrow payments : - - - $ - - - $ - -, - $ - -, - $ --Modification was approved on - - - with new payment including escrow was made on- -, - $ --All these payments were with escrow for taxes and insurance. Our escrow balance should have surplus of approximately $ --SLS made real estate tax disbursement on - - - for $3200.00 and $3200.00 on -/-/- for total of $6500.00. Our escrow balance should have been positive $160.00 with next real estate tax due on - - -. The statement received from SLS for escrow calculation shows shortage of $ --We do strongly disagree. After several calls and requesting re-calculation twice, first in - - and again on - - -, it did not resolve escrow dispute. We were told the first - trial payments did not resulted in escrow credit. No explanation was provided. At the last attempt to resolve the issue over the phone on -/-/- resulted SLS hanging up the call. This behavior is simply unacceptable. Your prompt attention will be greatly appreciated. Respectfully, - - -